With our sport/accident plans, we offer full-service, in-house claims processing. Our claims department works closely with our account-management teams to understand the specifics of each plan and gain a thorough understanding of how each claim should be adjudicated. Claims customer-service team members are available to answer questions about benefits and coverage and provide claims status. More than 98% of calls to our claims team are answered in 30 seconds or less, and 95% of claims are processed within 14 business days.